Privacy Policy
Website: websetup.ro
1. Who We Are
WebSetup is a service operated by BEST DEVHUB SRL, hereinafter referred to as "Company," "we," "us," or "our," a company registered in Romania.
Company Name
BEST DEVHUB SRL
Website
websetup.ro
Contact Email
hello@websetup.ro
Data Controller
BEST DEVHUB SRL is the data controller responsible for your personal data collected through websetup.ro and related services.
This Privacy Policy applies to all personal information collected through our website, email communications, project delivery, payment processes, and any other interactions you have with WebSetup.
2. Information We Collect
We collect different types of information depending on how you interact with our services.
2.1 Information You Provide Directly
- Identity Information: Full name, business name, job title.
- Contact Information: Email address, phone number, WhatsApp number, mailing address.
- Payment Information: Billing name, billing address, and payment method details. Credit card numbers and sensitive payment data are processed directly by our third-party payment processor and are never stored on our servers.
- Business Information: Number of claw machines, machine models, location addresses, current revenue data, operational details, and business goals.
- Communication Content: Messages, emails, chat transcripts, and any files or images you share with us during support or setup sessions.
2.2 Information Collected Automatically
- Device Information: Browser type and version, operating system, device type, screen resolution.
- Usage Data: Pages visited, time spent on pages, click patterns, scroll depth, referring website, exit pages.
- Network Information: IP address, approximate geographic location, internet service provider.
- Cookies & Identifiers: Cookie IDs, session tokens, and similar tracking identifiers.
2.3 Information from Third Parties
- Payment Processors: Transaction confirmation, payment status, billing country.
- Analytics Providers: Aggregated and anonymized website usage statistics.
3. How We Use Your Information
3.1 Service Delivery
- To process your purchase and deliver your software, website, mobile app, or related digital service.
- To schedule and conduct remote setup, planning, and support sessions.
- To provide technical support and troubleshooting assistance.
- To monitor and optimize software, app, and website performance where applicable.
- To deliver reports, alerts, and performance data to you.
3.2 Communication
- To respond to your inquiries, support requests, and feedback.
- To send service-related notifications.
- To send occasional product updates or tips. You can opt out at any time.
3.3 Payment Processing
- To process one-time payments for our services.
- To issue refunds when applicable.
- To generate invoices and maintain financial records as required by law.
3.4 Improvement & Analytics
- To analyze website traffic and usage patterns to improve our site and services.
- To identify and fix technical issues or bugs.
- To understand which services and content are most valuable to our clients.
3.5 Legal & Compliance
- To comply with applicable laws, regulations, and legal processes.
- To protect our rights, property, and safety, and that of our clients and the public.
- To enforce our Terms of Service.
- To detect and prevent fraud or other illegal activities.
4. Legal Basis for Processing (GDPR)
As BEST DEVHUB SRL is established in Romania, a member of the European Union, we process personal data in compliance with the General Data Protection Regulation (GDPR). Our legal bases for processing include contractual necessity, consent, legitimate interest, and legal obligation.
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your data only in limited circumstances.
5.1 Service Providers
- Payment Processors: To securely process your payments, such as Paddle, LemonSqueezy, or similar providers.
- Hosting Providers: Cloud infrastructure providers that host our servers and hosted OpenClaw instances.
- Communication Tools: Email service providers and video conferencing platforms.
- Analytics: Website analytics services that collect anonymized and aggregated usage data.
5.2 Legal Requirements
We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, prevent wrongdoing, or protect safety.
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity.
6. Data Storage & Security
6.1 Where We Store Your Data
Your personal data may be stored and processed in the European Union, the United States, and other jurisdictions where our third-party service providers operate.
6.2 Security Measures
- Encryption: Data in transit is protected with TLS/SSL and data at rest is encrypted using industry-standard methods.
- Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
- Infrastructure Security: Hosting providers maintain industry security certifications and controls.
- Monitoring: We employ monitoring for unauthorized access attempts and security incidents.
- Backups: Regular encrypted backups are maintained to prevent data loss.
7. Data Retention
- Account & Service Data: Retained for the duration of our business relationship plus 3 years after your last interaction unless earlier deletion is requested.
- Payment & Transaction Records: Retained for a minimum of 7 years as required by Romanian and EU tax and accounting regulations.
- Communication Records: Support emails and chat transcripts are retained for 2 years after the last communication.
- Website Analytics Data: Anonymized analytics data is retained for up to 26 months.
- Marketing Consent Records: Retained for 5 years for compliance documentation purposes.
8. Cookies & Tracking Technologies
8.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website.
8.2 Cookies We Use
- Strictly Necessary Cookies, essential for the website to function.
- Functional Cookies, which remember preferences.
- Analytics Cookies, which help us understand usage patterns.
- Marketing Cookies are not currently used. If this changes, we will update this policy and request your consent.
8.3 Managing Cookies
You can control and manage cookies through your browser settings.
9. Your Rights
Under GDPR and other applicable data protection laws, you have rights including access, rectification, erasure, restriction of processing, data portability, objection, rights regarding automated decisions, and withdrawal of consent.
How to Exercise Your Rights
Email: hello@websetup.ro
Subject Line: "Privacy Rights Request — [Your Name]"
Right to Lodge a Complaint
If you believe our processing violates applicable data protection laws, you have the right to lodge a complaint with your local supervisory authority, including ANSPDCP in Romania.
10. International Data Transfers
As a company operating globally, your personal data may be transferred to and processed in countries outside the European Economic Area, including the United States. Appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, and Data Processing Agreements are used where required.
11. Children’s Privacy
Our services are designed for business operators and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
12. Third-Party Links & Services
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The Last Updated date will be revised and material changes will be communicated where appropriate.
14. Contact Us
BEST DEVHUB SRL
Operating as: WebSetup
Website: websetup.ro
Email: hello@websetup.ro
At BEST DEVHUB SRL, we believe privacy is a fundamental right. We are committed to being transparent about our data practices, minimizing the data we collect, and giving you control over your personal information.